Privacy Policy

Last Updated: May 12, 2025

1. Introduction

At Ibwise Tutor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tutoring services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and payment information.
Educational Information: Academic records, test scores, learning needs, and educational goals.
Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on our site.
Communication Data: Records of correspondence between you and our team.

3. How We Collect Information

We collect information through:

Direct interactions when you provide information through our website, email, phone, or in person.
Automated technologies such as cookies and similar tracking technologies.
Third parties, such as payment processors or educational institutions (with your consent).

4. How We Use Your Information

We use your information for the following purposes:

To provide and personalize our tutoring services.
To process payments and manage your account.
To communicate with you about our services, updates, and promotional offers.
To improve our website and services.
To comply with legal obligations.
To protect our rights, property, or safety, and that of our users or others.

5. Disclosure of Your Information

We may share your information with:

Our tutors and staff who need access to provide services to you.
Service providers who perform functions on our behalf (e.g., payment processing, website hosting).
Legal authorities when required by law or to protect our rights.
Business partners with your consent.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access and receive a copy of your personal information.
The right to rectify or update inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to restrict or object to processing of your personal information.
The right to data portability.
The right to withdraw consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Children's Privacy

Our services are intended for individuals of all ages, including children under 13. We collect information from children only with verifiable parental consent. If you are a parent or guardian and believe we have collected information from your child without your consent, please contact us, and we will take appropriate steps to remove that information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

11. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@ibwisetutor.com
Phone: (+254) 714566370